Refund and Cancellation Policy

1. In short

• You only pay for documents that were extracted successfully. A failed extraction is never charged.
• You can ask for a refund of unused credit within 30 days of buying it. Credit you have already used is not refunded.
• Mistakes on our side (a duplicate payment, a wrong charge) are refunded in full.
• Credit expires 12 months after purchase and expired credit is not refundable.

2. What you buy

SafetyDataSheetAPI is sold as prepaid credit in packs of $25, $100 and $500 (priced in US dollars, British pounds or euros). Credit is spent at $0.25 per document of up to 40 pages; longer documents are charged as one further document per 40 pages. Prices exclude VAT or other taxes, which are added at checkout where they apply and shown on your invoice.

3. Failed extractions are not charged

Credit is reserved when an extraction starts and released automatically if it fails (for example a provider error, unreadable output, or a file we cannot process). You do not need to ask. Results with warnings or a low confidence score are charged, because the work was done; see the review guidance.

4. Refunds of unused credit

If you change your mind, email us within 30 days of the purchase date. We refund the unused part of that purchase: the amount you paid, including the tax charged on it, in proportion to the credit that is still unused, to the original payment method and in the original currency. Credit you have already spent is deducted. This also covers the 14-day cancellation right that may apply if you buy as a consumer: by using the service you ask us to start immediately, and the value of what you have used is deducted from the refund.

5. When we do not refund

• Credit that has been used to extract documents, except where the charge was made in error.
• Credit that has expired (12 months after purchase).
• Unused credit more than 30 days after purchase, unless the law requires otherwise or the service was unavailable for a long period.
• Accounts suspended or closed for breach of the Terms of Use.

6. Billing errors and duplicate payments

If you were charged twice, charged the wrong amount, or charged for a document that was not delivered, tell us and we will correct it and refund the difference in full, whatever the age of the payment within the last 12 months.

7. How to ask for a refund

Email [email protected] from the address on your account with the subject “Refund request” and the date or invoice number of the purchase. We reply within two business days. Approved refunds are issued through Stripe and usually appear on your statement within 5 to 10 business days, depending on your bank.

8. Disputes and chargebacks

Please contact us before disputing a payment with your bank: we can usually resolve it faster. If a payment is disputed, we may suspend the account while the dispute is open and restore it once it is resolved.

9. Your legal rights

This policy does not limit rights you have under the law where you live, including consumer rights that cannot be waived.

10. Who we are

SafetyDataSheetAPI is operated by Discovery AI Limited, 167-169 Great Portland Street, London W1W 5PF, United Kingdom. VAT number GB526646082. Contact: [email protected]. Payments are processed by Stripe.

Notice: This document is for general informational use and is not legal advice.